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Terms of Service

Last updated: 16 July 2026

These Terms govern your use of the Sorig mobile application, the web app at app.mysorig.com, and this website (together, the “Service”), operated by FlexApps (“Sorig”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The essential point: Sorig is a marketplace. We connect you with independent spa and wellness providers and handle the booking and payment. The treatment itself is delivered by that provider, under their own terms and policies.

1. Our role

Sorig is a booking platform. Spa and wellness services listed on the Service are offered and delivered by independent third-party businesses (“Partner Spas”), not by Sorig. When you book, you enter into a contract for that treatment directly with the Partner Spa. Sorig is not a party to that contract and does not provide medical, therapeutic or health services.

We take reasonable steps to verify Partner Spas, but we do not guarantee the quality, safety, licensing or suitability of any treatment, therapist or facility.

2. Eligibility and your account

3. Bookings

Availability shown in the app reflects what the Partner Spa has published and is updated in real time, but slots can occasionally become unavailable. A booking is confirmed when you receive a confirmation in the app. Some spas offer instant confirmation; others accept requests manually.

You agree to arrive on time and to inform the Partner Spa of any medical condition, allergy, injury or pregnancy relevant to your treatment. A Partner Spa may decline or modify a treatment on health and safety grounds.

4. Prices and payment

5. Cancellations, reschedules and refunds

Each Partner Spa sets its own cancellation and refund policy. The applicable policy is shown before you confirm and in your booking details. Where a refund is due, we return it to your original payment method; the time it takes to appear depends on your bank or card issuer.

If a Partner Spa cancels a confirmed booking, you are entitled to a full refund of anything you paid through the Service. If you do not show up, the spa’s no-show policy applies.

6. Reviews, chat and your content

You may post reviews, ratings, photos and messages (“Your Content”). You keep ownership of Your Content, and you grant Sorig a non-exclusive, worldwide, royalty-free licence to host, display and distribute it within the Service and in related promotion.

Your Content must be honest, based on a genuine experience, and must not be unlawful, defamatory, hateful, obscene, misleading, or infringe anyone’s rights or privacy. We may remove content that breaches these Terms.

7. Acceptable use

You agree not to:

8. Partner Spas

If you use the Service as a Partner Spa, you additionally warrant that you hold all licences and permits required to operate, that your listings, pricing and availability are accurate, that you will honour confirmed bookings and your published policies, and that you will handle customer data lawfully and only for the purpose of delivering the booked service. Commission and payout terms are set out in your separate partner agreement.

9. Intellectual property

The Service, including the Sorig name, logo, design, text and software, is owned by Sorig and protected by intellectual property law. You may use the Service only as permitted by these Terms. Nothing here transfers any ownership to you.

10. Suspension and termination

You may stop using the Service and delete your account at any time — see our account deletion page. We may suspend or terminate your account if you breach these Terms, if we are required to by law, or if we reasonably suspect fraud or a risk to other users. Bookings already confirmed and paid for will be honoured or refunded.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, nor that any treatment will achieve a particular health outcome.

Nothing on the Service is medical advice. Consult a qualified healthcare professional before beginning any treatment if you have a health condition.

12. Limitation of liability

To the fullest extent permitted by law, Sorig is not liable for any indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill. Our total aggregate liability for any claim relating to the Service is limited to the greater of (a) the amount you paid through the Service in the three months before the claim, or (b) Nu 5,000.

Sorig is not liable for the acts or omissions of Partner Spas, including the quality or safety of any treatment. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.

13. Indemnity

You agree to indemnify Sorig against claims, damages and reasonable costs arising from your breach of these Terms, your misuse of the Service, or Your Content.

14. Changes to the Service and to these Terms

We may modify or discontinue features of the Service. We may also update these Terms; we will update the “Last updated” date and, where changes are significant, notify you in the app or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Kingdom of Bhutan, and the courts of Bhutan have exclusive jurisdiction over any dispute — except where mandatory consumer law in your country of residence gives you the right to bring proceedings locally.

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